What’s the Difference Between Being a Client or Customer with Bee Home Real Estate?
At Bee Home Real Estate, we believe in clarity, honesty, and professionalism, and part of that commitment is helping you understand the differences between being a client and a customer. Whether you're buying, selling, or investing, knowing your relationship with us can make all the difference in your experience. Let's break down what you can expect.
Our Commitment to Clients
When you choose to work with Bee Home Real Estate as a client, you’ll benefit from what we call "fiduciary duties." This means we are legally and ethically bound to put your needs first. These duties can be summed up:
Obedience – We’ll follow your instructions as long as they align with the law and ethical standards.
Loyalty – Your goals and interests will always come before our own. We’re here to advocate for you every step of the way.
Disclosure – You’ll always have all the facts. We’ll make sure you’re informed about anything that could impact your decisions.
Confidentiality – We respect your privacy. Personal and financial details will be kept confidential, ensuring your negotiating position is protected.
Accounting – We ensure that both funds and personal property are properly accounted for. This means clear records for any money involved, such as deposits, and making sure that any personal property included in the transaction is handled appropriately and documented.
Reasonable Care/Diligence – We’ll guide you with skill and expertise, helping you navigate any challenges that come up.
As a client, you have our full attention, loyalty, and commitment to ensuring your success.
Our Responsibility to Customers
If you’re not ready to commit to a formal relationship with Bee Home Real Estate, that’s okay! We’re still here to help. As a customer, while you won’t receive the same fiduciary duties as a client, you can still count on us for the essentials, summed up by:
Honesty – We’ll always be truthful and straightforward with you, providing accurate information to help you make informed choices.
Accounting – We’ll maintain clear and accurate records of any funds or personal property involved in your transaction, ensuring everything is documented and transparent.
Reasonable Skill/Care – While we may not be representing you exclusively, we’ll still provide expert advice and assistance to help you meet your goals.
Disclosure – We’ll disclose any important details about a property that could affect your decisions, even if you’re not our client.
As a customer, you’ll still benefit from our expertise, but without the full range of personalized services we provide to clients.
Why Does This Matter?
Understanding whether you're a client or customer helps define the type of relationship we have. It’s all about making sure you know what to expect and ensuring we’re delivering the right level of service. If you want to work closely with us and have our full commitment, becoming a client is the best option. However, if you're just gathering information or aren't ready to make that commitment yet, we're happy to help you as a customer.
Conclusion
At Bee Home Real Estate, whether you’re a client or customer, we’re dedicated to making your real estate journey a positive one. If you’re ready to take the next step, we’re here to support you every step of the way. If you're not quite there yet, that’s fine too—let us know how we can assist you!